Frequently Asked Questions

Everything you need to know about your Kanvas Beauty experience.

How long will it take to receive my order?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

Are your beauty products authentic?

Yes, 100%. We source all our products directly from authorized distributors or the brands themselves to ensure you receive genuine, high-quality skincare and cosmetics.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on used beauty items unless they are faulty.

Do you offer free shipping?

We provide free standard shipping on all domestic orders over $50. For orders below this amount, a flat-rate shipping fee is applied at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey in real-time.